Getting help

For enquiries relating specifically to the FileSafe, PrivateEyes or TimeRelease addons, please email Tom Bristol.

For all other support and technical questions about SeyDesign addons, please use the rw4all community forum.
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Membership to this forum is totally free. It only takes a few minutes to signup (if you are not a member already) and you get email notifications sent to you when someone replies. Numerous active collaborators are available to help every day from all over the world, so you are assured of getting a fast response.

When starting a new post, simply choose SeyDesign from the list of categories. Or choose another category that best-suits your topic.

A couple of other advantages of this new forum:

  • The forum merges technical support and general chat from multiple RapidWeaver developers, and experts involved with other services.
  • Independent of Realmac Software. Posts will be more 'open and honest' in tone. Less censorship. More freedom to speak your mind. Posts won't get locked after 30 days.
  • Much easier to post pictures in discussions, embed video, edit posts, share posts with others and search for previous discussions.
  • Fast and friendly contributions from users all over the world.
  • Weekly hangouts and interactive webinars.
  • Sharing of exclusive deals and new releases to benefit a more loyal client base.
  • Less hard-selling and commission-driven business practices from people only interested to taking your cash.
  • A place to 'pool' creative ideas and free tutorials; of benefit to a wider community.
  • Socialise and openly chat with other users. Get a behind-the-scenes insight into what were secretly working on. Make new friends!

If your question relates to a technical matter, remember to include sufficient details - like the name / version number of the addon being used, a detailed description of the problem and the link to your test page and / or a clear screenshot.

Should you require my personal attention, simply tag your post @willwood and I'll get a notification to my phone. You can also private-message me there too. Or email me direct.
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Webpage Updated: 30/12/2018