Frequently asked questions

Welcome to the FAQ page. There are a lot of questions and answers here and it may take a bit to find what you are after, so please refer to the sidebar for helpful searching tips.

1. Can I download my theme/stack again?
2. CartLoom says "File Name Not Found"
3. CartLoom says "No Orders Found"
4. Where is my download link?

5. How do I install my theme / stack / snippet?

   Double click on the .rwtheme / .stack / .rwsnippet file and once directed to do so, restart RapidWeaver®.

   Alternatively, you can drag themes to the folder:

   ~/Library/Application Support/RapidWeaver/Themes/

   and Stacks to

   ~/Library/Application Support/RapidWeaver/Stacks/

   and snippets to

   ~/Library/Application Support/RapidWeaver/Snippets/

   I can't install my theme! Double-clicking doesn't work!

   RapidWeaver® 5.0 was released with a bug that prevented the double-click installation of themes and plugins. You need to update RapidWeaver® to at version 5.0.3 or later. Go to RapidWeaver > Check for Updates to make sure you have the latest version. Or if using the Mac App Store version, open the Mac App Store and click on the Updates icon.

6. Is there a manual?
7. How do I get support?
8. Why haven't you responded to my email?
9. Are bug fixes and updates free?
10. How do I get my updates?
11. How do I install updates?
12. How do I check which version I'm using?
13. Smart / HTML5 themes break in RapidWeaver®.
14. Do your themes / stacks work in Internet Explorer?
15. Why are round corners square in Internet Explorer?
16. What is ExtraContent?
17. What is SS3?
18. How do I modify my theme?
19. Can you help me modify my theme?
20. Where are the headers / banners used in the showcase site?
21. How do I change my custom header / banner?
22. How do I add more headers / banners?
23. How do I make a sub page?
24. How do I enable sidebar navigation?
25. How do I add a logo?
26. How do I use the Show Recent Posts snippet?
27. Can I try before I buy? / Can I download a demo?
28. The demo doesn't let me use the options!
29. What theme does this site use?
30. Can you suggest a theme?
31. Do you have any discounts?
32. I missed the sale, can I still get the discount?
33. How do I install theme styles?
34. How do I use/find theme styles?
35. I lost my theme styles when I copied my theme!
36. Net Render/Browser Shots shows Internet Explorer doesn't render right?
37. How do I remove the extra characters/words/dots in my browser title?
38. Who is CartLoom?
39. What is RapidWeaver®?