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Frequently asked questions

Welcome to the FAQ page. There are a lot of questions and answers here and it may take a bit to find what you are after, so please refer to the sidebar for helpful searching tips.

  1. Can I download my theme/stack again?
  2. CartLoom says "File Name Not Found"

    file not found screen shot

    If you have tried our order lookup system and were unable to find your order or the download link returned "File Name Not Found" then first check to see if your product is still active on our site. The easiest way to find out is to go to then add the product name to the address bar and hit return. For example:

    If you are not immediately taken to the product page then you product has likely been retired. If this is the case you will find your product on the retired page.

    There should be any further need for these themes as they have reached the end of their useful life but in the event that you have lost your copy, please make you case in an email and we'll see what we can do.


    If the products you are looking for happened to be bundles then you will need to contact us directly. When we moved shopping carts from E-Junkie to Cartloom, bundled items did not make the move with us due to differences in the way those systems handle bundled items. If you contact us, we'll get you sorted out.

  3. CartLoom says "No Orders Found"
  4. How do I install my theme / stack / snippet?
  5. Is there a manual?
  6. How do I get support?
  7. Why haven't you responded to my email?
  8. Are bug fixes and updates free?
  9. How do I get my updates?
  10. How do I install updates?
  11. How do I check which version I'm using?
  12. Smart / HTML5 themes break in RapidWeaver®.
  13. Do your themes / stacks work in Internet Explorer?
  14. Why are round corners square in Internet Explorer?
  15. What is ExtraContent?
  16. What is SS3?
  17. How do I modify my theme?
  18. Can you help me modify my theme?
  19. Where are the headers / banners used in the showcase site?
  20. How do I change my custom header / banner?
  21. How do I add more headers / banners?
  22. How do I make a sub page?
  23. How do I enable sidebar navigation?
  24. How do I use the Show Recent Posts snippet?
  25. Can I try before I buy? / Can I download a demo?
  26. The demo doesn't let me use the options!
  27. What theme does this site use?
  28. Can you suggest a theme?
  29. Do you have any discounts?
  30. I missed the sale, can I still get the discount?
  31. How do I install theme styles?
  32. How do I use/find theme styles?
  33. I lost my theme styles when I copied my theme!
  34. Net Render/Browser Shots shows Internet Explorer doesn't render right?
  35. How do I remove the extra characters/words/dots in my browser title?
  36. Who is CartLoom?
  37. What is RapidWeaver®?
RapidWeaver® is a registered trademark of Realmac Software.