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Frequently asked questions

Welcome to the FAQ page. There are a lot of questions and answers here and it may take a bit to find what you are after, so please refer to the sidebar for helpful searching tips.

  1. Can I download my theme/stack again?

    order lookup screen shot

    Suffered a hard drive crash? Messed up your theme or stack or just want a fresh, up to date copy? Easy enough, just head over to the order lookup page and lookup your past orders.

    There are two options you can use:

    1. Option 1: if you know the invoice number of the purchase you want to download again, enter the number, followed by your email address at option 1.
    2. Option 2: alternatively, if you do not know the invoice number or if you'd like a full record of your purchase history, you can simply enter your email address at option 2 and a complete history, including download links, will be emailed to you.
  2. CartLoom says "File Name Not Found"
  3. CartLoom says "No Orders Found"
  4. How do I install my theme / stack / snippet?
  5. Is there a manual?
  6. How do I get support?
  7. Why haven't you responded to my email?
  8. Are bug fixes and updates free?
  9. How do I get my updates?
  10. How do I install updates?
  11. How do I check which version I'm using?
  12. Smart / HTML5 themes break in RapidWeaver®.
  13. Do your themes / stacks work in Internet Explorer?
  14. Why are round corners square in Internet Explorer?
  15. What is ExtraContent?
  16. What is SS3?
  17. How do I modify my theme?
  18. Can you help me modify my theme?
  19. Where are the headers / banners used in the showcase site?
  20. How do I change my custom header / banner?
  21. How do I add more headers / banners?
  22. How do I make a sub page?
  23. How do I enable sidebar navigation?
  24. How do I use the Show Recent Posts snippet?
  25. Can I try before I buy? / Can I download a demo?
  26. The demo doesn't let me use the options!
  27. What theme does this site use?
  28. Can you suggest a theme?
  29. Do you have any discounts?
  30. I missed the sale, can I still get the discount?
  31. How do I install theme styles?
  32. How do I use/find theme styles?
  33. I lost my theme styles when I copied my theme!
  34. Net Render/Browser Shots shows Internet Explorer doesn't render right?
  35. How do I remove the extra characters/words/dots in my browser title?
  36. Who is CartLoom?
  37. What is RapidWeaver®?
RapidWeaver® is a registered trademark of Realmac Software.