Frequently asked questions
Welcome to the FAQ page. There are a lot of questions and answers here and it may take a bit to find what you are after, so please refer to the sidebar for helpful searching tips.
- Can I download my theme/stack again?
- CartLoom says "File Name Not Found"
- CartLoom says "No Orders Found"
- How do I install my theme / stack / snippet?
- Is there a manual?
- How do I get support?
- Why haven't you responded to my email?
Are bug fixes and updates free?
All minor bug fixes and feature updates are free of charge. Major updates or upgrades as a result of changes in the platform or operating system that are out of our control and might render a theme less than fully functional or inoperable may have a cost associated with them. This will be entirely dependent on the circumstances and will be priced accordingly.
The easiest way to tell is if the product name has changed. If the product name has not changed but the revision level has increased, then the update is free. However, if the product name is different compared with the product you own, then it likely a paid upgrad.
- Creami3 to CRE4MY is a paid upgrade.
- CRE4MY r4 to CRE4MY r5 is a free update.
- How do I get my updates?
- How do I install updates?
- How do I check which version I'm using?
- Smart / HTML5 themes break in RapidWeaver®.
- Do your themes / stacks work in Internet Explorer?
- Why are round corners square in Internet Explorer?
- What is ExtraContent?
- What is SS3?
- How do I modify my theme?
- Can you help me modify my theme?
- Where are the headers / banners used in the showcase site?
- How do I change my custom header / banner?
- How do I add more headers / banners?
- How do I make a sub page?
- How do I add a logo?
- How do I use the Show Recent Posts snippet?
- Can I try before I buy? / Can I download a demo?
- The demo doesn't let me use the options!
- What theme does this site use?
- Can you suggest a theme?
- Do you have any discounts?
- I missed the sale, can I still get the discount?
- How do I install theme styles?
- How do I use/find theme styles?
- I lost my theme styles when I copied my theme!
- Net Render/Browser Shots shows Internet Explorer doesn't render right?
- How do I remove the extra characters/words/dots in my browser title?
- Who is CartLoom?
- What is RapidWeaver®?